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Roku Troubleshooting Guide 2022: Why Is My Roku Not Working?

July 26, 2022 | Author: | Posted in Entertainment

Roku Troubleshooting Guide 2022: Why Is My Roku Not Working?

Roku Troubleshooting Guide 2022:

If your Roku not working or you need some help reviving it this Roku troubleshooting guide will help you fix some of the common problems associated with both Roku streaming players and Roku remotes.

Technology is constantly evolving, but no matter how good it gets, it’s likely that you’ll still experience issues now and then. Although Roku came out a while ago, the devices are no exception to this, but it’s often something simple that doesn’t take long to resolve.

Key Takeaways:

  • If your Roku device is not working, a simple restart can often fix the issue.
  • You can set your Roku back to its original state by performing a factory reset, but that will wipe all settings, preferences, and data from the device.
  • The Roku IR remote works by line of sight, so it’s a good idea to ensure there’s nothing in the way if you’re having problems.
  • If you experience issues with the Roku Enhanced remote, you may need to reset your remote or re-pair it with your Roku device.

In this guide, we’ll list common fixes that can solve multiple Roku issues, and we’ll give the spotlight to any separate issues, too.

Before taking drastic measures — such as performing a factory reset — we suggest you try all of the more obvious fixes. Depending on your issue, that can include checking wires, connections, and your input settings. The input setting is especially important if you have a “no signal” message on your Roku. Similarly, if you have no picture at all, it’s a good idea to check your resolution settings.


Roku Troubleshooting Guide: Roku Not Working

In this section, we’ll show you how to restart and reset your Roku. We’ll also show you how to update your Roku in case the automatic update procedure has been interrupted or didn’t work. These methods can fix multiple problems:

  • Frozen Roku
  • Unresponsive remote control
  • Roku not turning on
  • Roku is connected but not working
  • Roku not connecting (it’s advisable to restart your router, too)
  • Roku has no picture

How to Turn Off Roku

In some cases, your Roku may just need to be rebooted. There are two ways to do this, though, and your issue will determine which method you use. If your Roku is still responsive, you can restart via the settings menu; otherwise, you’ll need to follow a button sequence. We have a dedicated guide on how to turn off Roku, but we’ll quickly run through the steps below.

How to Restart Roku Through the Settings Menu

  1. Press the Home Button


Home Button Roku Troubleshooting Guide

Press the home button on your Roku remote to ensure you’re on the home screen.


2. Go to “Settings”


Roku settings
Select “settings” from the menu and press “OK.”

3. Go to “System”

Scroll down a little using the down arrow button.

go to system
 Select “system” and press “OK.”

4. Go to “System Restart”


System Restart
Select “system restart” from the menu and press “OK.”

5. Select the “Restart” Button


Restart Roku
The “restart” button will be highlighted. Now press “OK” and your Roku will restart.

How to Restart Roku Manually

Follow this button sequence precisely with your Roku remote and your Roku device will restart.

We’ve provided pictures of the Roku Enhanced remote. If you have the standard IR remote, it will look a little different but you’ll still be able to follow the sequence.


1. Press the Home Button Five Times

2. Press the Up Arrow Once

3. Press Rewind Twice

4. Press Fast-Forward Twice


Then wait for a few seconds and your Roku device should restart.

How to Reset Roku

Before you dive in and hard reset your Roku, you must understand that by doing so you will erase all of your settings and preferences. It’s a complete factory reset that will return your Roku device to its original state.

Similar to restarting your Roku device, there are two ways you can do it: through the settings menu or by using the reset button on the device. The second method is the best if your Roku is unresponsive, but either way will have the same outcome.

Performing a factory reset is a good idea if you are returning, gifting, or selling your Roku device. It will ensure that none of your personal information or Roku account data is left on the device, and the new user can set it up as if they are the first owner.

How to Factory Reset Roku in the Settings Menu

  1. Press the home button



2. Go to “Settings”

Roku settings

Select “settings” from the menu and press “OK.”


3. Go to “System”

Roku System Settings

Select “system” from the menu and press “OK.”


4. Go to “Advanced System Settings”

Roku Advanced System Settings

Select “advanced system settings” and press “OK.”


5. Go to “Factory Reset”

Select “factory reset” and enter the code shown.

Roku Factory Reset

Then select “OK” and press “OK” on your remote. Now follow the on-screen instructions.


How to Factory Reset Roku Using the Reset Button

  1. Locate the Reset button before anything, you need to locate the reset button on your Roku device. It will be either a pinhole or tactile button and you’ll find it on the bottom or back of your device. If it is a pinhole button, you will need something small to insert into the hole and press the button, such as a paperclip or pen.

Roku Factory Reset Button









The Roku reset button will either be a pinhole or a tactile button.


2. Ensure That Your Device Is On

Make sure your Roku device is powered on for the factory reset to take place. If you’re having issues with your picture or signal, you should see a white LED light indicating that the Roku is on. Some Rokus have a white LED to indicate that they are on.

White Roku Power On LED


3. Press and Hold the Reset Button for about 10 seconds.

The light will blink quickly indicating that the factory reset is complete. The Roku logo will appear on your screen as it gets ready for a fresh setup (see our guide on how to set up Roku).

How to Update Roku Software

Roku devices not only check that they have the latest software installed upon initial setup, but they also receive automatic software updates as long as they are connected to the internet. That ensures you’re always up to date with both the Roku software and Roku channels, as well as any bug fixes. You won’t even notice it’s being done, too.

However, there can be times when the download or installation fails or gets interrupted. Additionally, you may simply have left your Roku disconnected for a while, leaving you behind in the Roku update world. That can lead to Roku device failure and all sorts of annoying issues, not to mention any security risks that may have been patched.

Thankfully, Roku has made it possible to check for updates manually, too. The updates are completely free, so don’t fall victim to Roku scams, where scammers make you think you should pay for an update.

Here’s how you update your Roku software manually.

  1. Press the Home Button Press the home button on your Roku remote.

Roku Home Button


2. Go to “Settings” Select “settings” and press “OK.”

Roku settings

Select “settings” and press “OK.”


3. Go to “System” Select “system” and press “OK.”

Roku System Settings

Select “system” and press “OK.”


4. Go to “System Update” Select “system update” and press “OK.”

Roku System Update

Select “system update” and press “OK.”


5. Go to “Check Now”

You’ll see the current software information including version, date, etc. Select “check now” and press “OK” to check for updates. If new software or channel updates are available, your Roku device will download and install them. Once finished, it will reboot.

Roku Check Now For Update

Select “check now” and press “OK.” The Roku will update and reboot.


Roku Overheating

It’s important to ensure that your Roku is not kept in an enclosed space, on top of other devices that can get hot or in direct sunlight. If you see a “your device is overheating” warning or you see a solid red light on your Roku, your device is too hot.

Roku Device Overheating

A solid red light or on-screen message warns you that the Roku is overheating.

Unplug your Roku, allow it to cool down for at least 10 minutes, and find a better location for it. If you power it back on and see a red light or the warning message, unplug it straight away. If the problem persists, contact Roku Support.


Final Thoughts

Roku devices are great for streaming your favorite shows and movies, but they’re not without issues. This Roku troubleshooting guide will fix the most common issues associated with them, but if you’re still stuck, you can contact Roku support, too.


Become a Roku Streaming Pro by reading these related articles to find anything this article may have missed:

·         23 Hidden Roku Tricks for Streaming Success

·         11 Roku Tips and Tricks to Help You Stream Like a Boss

·         Roku Tips and Tricks: 15 Settings You Need to Know

·         Roku tips and tricks: The ultimate guide














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